Data Protection Policy


  1. 1)  We may have to collect and use information about people with whom we work. This personal information must be handled and dealt with properly, however it is collected, recorded and used, and whether it be on paper, in computer records or recorded by any other means.

  2. 2)  We regard the lawful and correct treatment of personal information as very important to our successful operation and to maintaining confidence between us and those with whom we carry out business. We will ensure that we treat personal information lawfully and correctly.

  3. 3)  To this end we fully endorse and adhere to the principles of the General Data Protection Regulation (GDPR).

  4. 4)  This policy applies to the processing of personal data in manual and electronic records kept by us in connection with our human resources function as described below. It also covers our response to any data breach and other rights under the GDPR.

  5. 5)  This policy applies to the personal data of job applicants, existing and former employees, apprentices, volunteers, placement students, workers and self-employed contractors. These are referred to in this policy as relevant individuals.



  1. 1)  “Personal data” is information that relates to an identifiable person who can be directly or indirectly identified from that information, for example, a person’s name, identification number, location, online identifier. It can also include pseudonymised data.

  2. 2)  “Special categories of personal data” is data which relates to an individual’s health, sex life, sexual orientation, race, ethnic origin, political opinion, religion, and trade union membership. It also includes genetic and biometric data (where used for ID purposes).

  3. 3)  “Criminal offence data” is data which relates to an individual’s criminal convictions and offences.

  4. 4)  “Data processing” is any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.



1) Under GDPR, all personal data obtained and held by us must be processed according to a set of core

principles. In accordance with these principles, we will ensure that:

  1. a)  processing will be fair, lawful and transparent

  2. b)  data be collected for specific, explicit, and legitimate purposes


    Registered Office: 101 Mallinson Road, SW11 1BL LONDON

c) data collected will be adequate, relevant and limited to what is necessary for the purposes of processing

  1. d)  data will be kept accurate and up to date. Data which is found to be inaccurate will be rectified or erased without delay

  2. e)  data is not kept for longer than is necessary for its given purpose

  3. f)  data will be processed in a manner that ensures appropriate security of personal data

    including protection against unauthorised or unlawful processing, accidental loss, destruction

    or damage by using appropriate technical or organisation measures

  4. g)  we will comply with the relevant GDPR procedures for international transferring of personal



  1. 1)  We keep several categories of personal data on our employees in order to carry out effective and efficient processes. We keep this data in an electronic personnel file relating to each employee which we hold within our computer systems, for example, our holiday booking system.

  2. 2)  Specifically, we hold the following types of data:

    1. a)  personal details such as name, address, phone numbers

    2. b)  information gathered via the recruitment process such as that entered into a CV or included

      in a CV cover letter, references from former employers, details on your education and

      employment history etc

    3. c)  details relating to pay administration such as National Insurance numbers, bank account

      details and tax codes

    4. d)  medical or health information

    5. e)  information relating to your employment with us, including:

      1. (i)  job title and job descriptions

      2. (ii)  your salary

      3. (iii)  your wider terms and conditions of employment

      4. (iv)  details of formal and informal proceedings involving you such as letters of concern,

        disciplinary and grievance proceedings, your annual leave records, appraisal and

        performance information

      5. (v)  internal and external training modules undertaken

  3. 3)  All of the above information is required for our processing activities. More information on those processing activities are included in our privacy notice for employees, which is available from your manager.



1) You have the following rights in relation to the personal data we hold on you:

  1. a)  the right to be informed about the data we hold on you and what we do with it;

  2. b)  the right of access to the data we hold on you. More information on this can be found in the section headed “Access to Data” below and in our separate policy on “Subject Access


  3. c)  the right for any inaccuracies in the data we hold on you, however they come to light, to be

    corrected. This is also known as ‘rectification’;

  4. d)  the right to have data deleted in certain circumstances. This is also known as ‘erasure’;

  5. e)  the right to restrict the processing of the data;


Registered Office: 2 High Street, Wimbledon Village, London SW19 5DX Registered No. 08880814

  1. f)  the right to transfer the data we hold on you to another party. This is also known as ‘portability’;

  2. g)  the right to object to the inclusion of any information;

  3. h)  the right to regulate any automated decision-making and profiling of personal data.

2) More information can be found on each of these rights in our separate policy on employee rights under GDPR.



  1. 1)  In order to protect the personal data of relevant individuals, those within our business who must

    process data as part of their role have been made aware of our policies on data protection.

  2. 2)  We have also appointed employees with responsibility for reviewing and auditing our data protection systems.


  1. 1)  We acknowledge that processing may only be carried out where a lawful basis for that processing

    exists and we have assigned a lawful basis against each processing activity.

  2. 2)  Where no other lawful basis applies, we may seek to rely on the employee’s consent in order to process data.

  3. 3)  However, we recognise the high standard attached to its use. We understand that consent must be freely given, specific, informed and unambiguous. Where consent is to be sought, we will do so on a specific and individual basis where appropriate. Employees will be given clear instructions on the desired processing activity, informed of the consequences of their consent and of their clear right to withdraw consent at any time.



  1. 1)  As stated above, employees have a right to access the personal data that we hold on them. To exercise this right, employees should make a Subject Access Request. We will comply with the request without delay, and within one month unless, in accordance with legislation, we decide that an extension is required. Those who make a request will be kept fully informed of any decision to extend the time limit.

  2. 2)  No charge will be made for complying with a request unless the request is manifestly unfounded, excessive or repetitive, or unless a request is made for duplicate copies to be provided to parties other than the employee making the request. In these circumstances, a reasonable charge will be applied.

  3. 3)  Further information on making a subject access request is contained in our Subject Access Request policy.



  1. 1)  The Company may be required to disclose certain data/information to any person. The

    circumstances leading to such disclosures include:

    1. a)  any employee benefits operated by third parties;

    2. b)  disabled individuals - whether any reasonable adjustments are required to assist them at


    3. c)  individuals’ health data - to comply with health and safety or occupational health obligations

      towards the employee;

    4. d)  for Statutory Sick Pay purposes;

    5. e)  HR management and administration - to consider how an individual’s health affects his or

      her ability to do their job;

    6. f)  the smooth operation of any employee insurance policies or pension plans;

    7. g)  to assist law enforcement or a relevant authority to prevent or detect crime or prosecute

      offenders or to assess or collect any tax or duty.

  2. 2)  These kinds of disclosures will only be made when strictly necessary for the purpose.



  1. 1)  All our employees are aware that any hard copy personal information should be kept in a locked

    filing cabinet, drawer, or safe.

  2. 2)  Employees are aware of their roles and responsibilities when their role involves the processing of data. All employees are instructed to store files or written information of a confidential nature in a secure manner so that are only accessed by people who have a need and a right to access them and to ensure that screen locks are implemented on all PCs, laptops etc when unattended. No files or written information of a confidential nature are to be left where they can be read by unauthorised people.

  3. 3)  Where data is computerised, it should be coded, encrypted or password protected both on a local hard drive and on a network drive that is regularly backed up. If a copy is kept on removable storage media, that media must itself be kept in a locked filing cabinet, drawer, or safe.

  4. 4)  Employees must always use the passwords provided to access the computer system and not abuse them by passing them on to people who should not have them.

  5. 5)  Personal data relating to employees should not be kept or transported on laptops, USB sticks, or similar devices, unless prior authorisation has been received. Where personal data is recorded on any such device it should be protected by:

    1. a)  ensuring that data is recorded on such devices only where absolutely necessary.

    2. b)  using an encrypted system — a folder should be created to store the files that need extra

      protection and all files created or moved to this folder should be automatically encrypted.

    3. c)  ensuring that laptops or USB drives are not left where they can be stolen.

  6. 6)  Failure to follow the Company’s rules on data security may be dealt with via the Company’s disciplinary procedure. Appropriate sanctions include dismissal with or without notice dependent on the severity of the failure.




1) Where we engage third parties to process data on our behalf, we will ensure, via a data processing agreement with the third party, that the third party takes such measures in order to maintain the Company’s commitment to protecting data.


1) The Company does not transfer personal data to any recipients outside of the EEA.



  1. 1)  All data breaches will be recorded on our Data Breach Register. Where legally required, we will report a breach to the Information Commissioner within 72 hours of discovery. In addition, where legally required, we will inform the individual whose data was subject to breach.

  2. 2)  More information on breach notification is available in our Breach Notification policy.



  1. 1)  New employees must read and understand the policies on data protection as part of their induction.

  2. 2)  All employees receive training covering basic information about confidentiality, data protection and the actions to take upon identifying a potential data breach.

  3. 3)  The nominated data controller/auditors/protection officers for the Company are trained appropriately in their roles under the GDPR.

  4. 4)  All employees who need to use the computer system are trained to protect individuals’ private data, to ensure data security, and to understand the consequences to them as individuals and the Company of any potential lapses and breaches of the Company’s policies and procedures.



1) The Company keeps records of its processing activities including the purpose for the processing and retention periods in its HR Data Record. These records will be kept up to date so that they reflect current processing activities.

1) Our appointed compliance officer in respect of our data protection activities is:

Valerie Delforge at

Communications Policy


  1. 1)  IT and Communication plays an essential role in the conduct of our business. The IT infrastructure including e-mail and internet access have therefore significantly improved business operations and efficiencies.

  2. 2)  How you communicate with people not only reflects on you as an individual but also on us as a business. As a result of this the company values your ability to communicate with colleagues, clients/customers and business contacts but we must also ensure that such systems and access are managed correctly, not abused in how they are used or what they are used for.

  3. 3)  This policy applies to all members of the Company who use our or our clients’ communications facilities, whether Directors/Consultants, full or part-time employees, contract staff or temporary staff. The parameters and restrictions are outlined below and you are required to read them carefully.


  1. 1)  You must use our and our clients’ information technology and communications facilities sensibly, professionally, lawfully, consistently with your duties and in accordance with this policy and other Company rules and procedures.

  2. 2)  At all times employees must behave with honesty and integrity and respect the rights and privacy of others in relation to electronic communication and information. The company reserves the right to maintain all electronic communication and files.

  3. 3)  Every employee will be given access to the Intranet and/or Internet as appropriate to their job needs. For those who do not have daily PC access occasional access will be arranged, as necessary, by Management.

  4. 4)  All PC/network access will be through passwords, and no individual is permitted onto the system using another employee’s password. Employees are not permitted to share their password with anyone inside or outside the company. Individuals will be allowed to set their own passwords, and must change them as frequently as requested by the system set-up requirements.

  5. 5)  All information relating to our clients/customers and our business operations is confidential. You must treat our paper-based and electronic information with utmost care.

  6. 6)  Many aspects of communication are protected by intellectual property rights which can be infringed in a number of ways. Downloading, copying, possessing and distributing material from the internet may be an infringement of copyright or of other intellectual property rights.

  7. 7)  Particular care must be taken when using e-mail as a means of communication because all expressions of fact, intention and opinion in an e-mail may bind you and/or the Company and can be produced in court in the same way as other kinds of written statements.

  8. 8)  If you are speaking with someone face to face, via the telephone, in writing via whatever medium you are a representative of the Company. Whilst in this role you should not express any personal opinion that you know or suspect might be contrary to the opinions of the Directors or Company policy.

  9. 9)  You must not use any of our or our clients’ media to do or say anything which would be subject to disciplinary or legal action in any other context such as sending any sexist, racist, defamatory or other unlawful material. If you are in doubt about a course of action, take advice from a member of Management.

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