Success Stories

Explore our past and present clients

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Founded in 2012, Huckle The Barber has been recognised as one of London's leading independent barber shops, a non-pretentious setting offering traditional services with a refreshing, modern feel and a forward thinking attitude.

"Valerie has been a key part of me surviving the pandemic. The first half of it, I was pacing up and down the hallway in lockdown wondering where the hell we were going to end up. Like every salon owner, I felt like the carpet had been whipped out from under me and didn't know where I was going to land. I decided, as I had a lot of time on my hands I could focus on the things in my business that needed attention. Valerie has helped me structure the back end of the business that I always took for granted. Now I know how to budget, plan, look at trends, market both my shops and structure the business so that my team now knows that I am in control and we have a plan for the future.

- Chris Ward, Owner and Founder Huckle the Barber

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The Place Salon & Spa in Steinhausen, Switzerland, on the banks of the picturesque Lake Zug has always aimed to be more than a Salon & Spa, Michelle and her team deliver a truly memorable and unique experience to each of their clients.

"Working with the Delforge Group is hands down the best decision I have made professionally in a long time. I love that I have my own personal coach who is my biggest cheerleader and supporter but also keeps me accountable and ensures I always follow through. I recommend it to anyone wanting to take their business to the next level. Maybe you have the ideas but Valerie has the know how."

- Michelle Tanner, Owner and Founder The Place Salon & Spa

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Jolene Rees and her award winning clinic; Innovations Advanced Skincare & Beauty based in Stockton-On-Tees' town centre.

"I love Valerie's expertise in leadership, she has taught me to be a better manager and leader, helped to develop me personally into the business owner I am today. She guides with a wealth of experience alongside her knowledgeable team."

- Jolene Rees, Owner and Founder Innovations Advanced Skincare and Beauty

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Gabriella Chamberlain; beauty & skincare expert and owner of the stunning Essential Beauty Salon & Spa, situated in the Little Chelsea area of Eastbourne.

"The support from both Valerie and the team and the other members of the Delforge Group is unparalleled. As a business owner, you face many challenges, but with the Delforge Group you are never alone. It’s so helpful to be able to share these challenges, hear from others with experience and make a plan to overcome whatever challenge you might be faced with."

- Gabriella Chamberlain, Owner and Founder Essential Beauty Salon

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The stunning Revas Spa found in the most picturesque surroundings of Adare, Co Limerick.

"The support offered by Valerie and the team is second to none, we have blossomed as people and managers since 2018 when we were first introduced."

- Rebecca White, Spa Director Revas Spa

Valerie is an asset to any business. A wealth of knowledge from spa management, operations and training to retail environments and sales driving, any business who has the pleasure to work with Valerie will see impressive results. 

- Chris Lok, L’Occitane Regional Manager

Working with Valerie at any opportunity is a privilege, and I would highly recommend her to any business or individual who is looking for assistance to develop, grown and achieve their goals. 

- Katherine Connolly, CEO Anne Semonin

Meeting Valerie was a defining moment in my professional career. Her knowledge, insight and integrity is second to none. She delivers exactly as promised and guides Business Owners to increase the bottom line.

⁃ Tamsin Noyes, Spa Director at Spa Verta

 From early supporter of Treatwell to helping us develop the AcademyValerie has been a pleasure to work with. She has tremendous knowledge of the industry and has an ability to connect and communicate with people in a way that is rare. 

- Lopo Champalimaud - Co-founder and CEO Treatwell

 

Our Clients

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Testimonials

I left with strategies that will be implemented into my mobile therapy business to better myself and stand out from the rest. Thank you Valerie.

- Lisa Marie Farag - Beauty By Lisa

Thank you for your inspiration. Things that I needed to be reminded of, as even though I was trained by you in the days of working with Clarins, you always had that punch for business and I will treasure these vital points. 

- Jane Ashton - Mobile Therapist

Valerie is an asset to any business requiring a commercially forward-thinking senior manager. A true team player, Valerie has proven effectiveness in managing large and diverse teams: coaching and developing those individuals to deliver measurable and achievable results in a range of businesses. A wealth of knowledge from spa management, operations and training to retail environments and sales driving, any business who has the pleasure to work with Valerie will see impressive results.

- Chris Lok - L’Occitane Regional Manager

I have had the pleasure of knowing Valerie for many years now. Not only is Valerie proficient in the commercial development and operations of the spa industry she is also an outstanding mentor. Valerie is a real example of a great business coach as she knows and understands what the business needs are from a commercial viewpoint.

- Katherine Connolly - CEO Anne Semonin

We actually fell across Valerie via one of her online articles and felt compelled to reach out to her with the issues our business was facing. Her no nonsense, straight speaking answers spoke volumes. We were just about ready to go when COVID-19 hit! 

 

Despite the uncertainty of the lock-down, we felt that investing in a Business Audit with Valerie would be worthwhile, especially since we had the luxury of taking a step back to working on rather than in the business. Yes, we were very nervous at spending money with no revenue stream. 

 

Valerie not only didn't disappoint, but exceeded our expectations. There aren't any areas of the business which haven't been put under the microscope; dissected, reviewed and analysed.  Ensuring we'll re-open our doors slicker, more efficient, more productive with a streamlined service offering in-line with increasing the profit lines and improving our efficiency and productivity. 

 

Personality is so important to us too, so working with someone we resonated with was crucial. Valerie is not just super professional but delivers her advice with humour, passion, caring and above all else, complete professionalism. 

 

Now the Business Audit has been completed we see Valerie as a valuable asset and will absolutely continue to work with her going forward. We can't wait for the nest 'chapter'

 

Thank you Valerie, you've been amazing to work with and you are our shining STAR!

- Carla & Sarah from the Bodhi Tree Spa

 

Enquire Now

Keen to find out more and discuss costs? Either send us an email to support@thedelforgegroup.co.uk OR call us on 0808 1754572.