One of the best gifts a leader can give its team is honest employee feedback. When done constructively and helpfully, it can have a...

This month we celebrate Rachel Curran, founder and owner of the gorgeous destination brow bar, iBrow in Cork. Rachel was a Benefit girl...

I often coach clients whose attitudes, when facing adversity, is to cross their fingers and hope all will turn out to be okay in the end....

Join us for a Q&A with Rebecca White, Spa Director at the stunning Revas Spa found in the most picturesque surroundings of Adare, Co...

Leadership is a much-discussed topic. Throughout the years, I have read many books about it, attended seminars, listened to podcasts,...

When I talk about Retail sales with Spas & Salons Managers/Owners, the conversation can go in 5 directions: sheer frustration of being...

Customer Service by definition adds value to your offerings and builds long lasting relationship with your existing and new clients. The...

It’s always difficult to know where to begin when you embark on the first-time salon manager journey. There are so many things to focus...

The Dream Team with Valerie Delforge. I often get asked “how do I motivate my team” and this is possibly the most difficult question to...

Virtual PAs can be the saviour to any business struggling to keep up with everyday tasks and wide ranging projects that can feel...

We are so incredibly proud of our colleague Amy Spearing, whose multi award-winning Colchester salon AMY GORDON SKIN CLINIC & BEAUTY...

(Article written for Pro Beauty Loft Magazine, July 2020) I hear so many excuses for not giving consultations: “I don’t have time”, “They...

Discover Valerie's fascinating career journey from the early 90s to 2020.

Creating a salon staff rota can be a difficult task. To get it right, it usually comes back to what I call your “wellbeing blueprint".

When looking for eco-friendly spa and salon alternatives for our annual membership conference, looking at sugaring was an obvious choice....

The good hard truth about management styles is that really, they vary from one manager to another.

It’s Okay To Make Salon Business Mistakes, As Long As You Learn From Them… And that’s where I come in to help.