Welcome to our New Online Course
Valerie and I continually aim to develop our offering at The Delforge Group and strive to keep up with the ever-changing industry and the...
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I'd Rather Do It Myself - The new book by Valerie Delforge | Buy It Now on Amazon!
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- 4 min
Powerful Insights Through an Untapped Channel
I recently had the pleasure of meeting Nicholas Pratt from VOCA , a company that has created a system that simplifies inbound lead and...
- 2 min
The Mystery Shop That Went Wrong And Its Consequences.Â
It’s been a while since we wanted to launch the mystery shop campaign, we do enough of them and every member/client who experiences the...
- 3 min
Strategic planning, what is it all about?Â
It’s already halfway through the year, I mean, am I getting old or time is flying by? Ok, yes perhaps a bit of both! We love to talk...
- 2 min
It's the vibe that survives
We talk a lot about the culture of salons. Whether you are working in a more formal establishment with a strict schedule and guidelines...
- 3 min
Structure Structure Structure
It’s nothing new hearing The Delforge Group talk about how key the structure of a business is as to its success and the fluidity in the way
- 3 min
Are you Thriving or Struggling?
Over the last year, we have seen the gap widen with salon owners either thriving or struggling salons. This gap has deepened we believe...
- 3 min
It All Comes Down To Mindset
Mindset affects outcome, energy breeds energy…. This is a saying I use myself in everyday life and I truly believe it. I try every day to...
- 2 min
Continuing Education
The beauty industry is forever evolving. New things are continuously introduced to us. In addition, new things are being introduced to...
- 2 min
Stop With Under-performers, You Can't Afford Them Anymore
This is not a new subject, I have written about before, but it has never rang so true with the looming staff costs rising yet again. It’s...
- 2 min
Finding Balance as a Manager     Â
Our to-do list never gets smaller, it only grows, so how do you balance your work life and personal life? Everytime I see an article on...
- 2 min
How Last Minute Changes Can Affect The Team
Last-minute changes can have a negative effect on a team, and the impact often depends on various factors such as the nature of the...
- 2 min
Leadership In 2024
I love January, a time to recenter and prep for the strategy you have built, it’s a time of ensuring that everything runs smoothly. Part...
- 2 min
Boost Your Leadership
I have always been fascinated by Leadership and the soft skills to master so you can keep motivating yourself and inspiring everyone...
- 2 min
A Managers Relationship with Their Staff
As managers, we tend to discuss in great detail the many different aspects and responsibilities of our job. What we don't tend to discuss...
- 2 min
MICRO-MANAGEMENT & I
Many connections were surprised that I wrote a book on Micromanagement and were expecting a book on “how to run a salon/business and make...
- 2 min
Client Complaints
In a world of Google reviews and Yelp reviews to name just a few, whether a client is happy or not, you will hear about. We all love when...
- 2 min
Retail - Thinking Outside The Box
This month I caught up with Laura Sarao from Wild for Dogs www.wildfordogs.co.uk and what a pleasure it was. Laura was once part of our...
- 2 min
Delegation Through The Eyes of a Manager
If you’re anything like me, asking someone else in the salon to do any tasks was not in my nature. If I had to show you, give you...
- 3 min
A Day In The Life Of Time Management From A Manager's Perspective
We love our jobs, we love the industry we work in. I mean, you must in order to do the job of salon manager. In order to handle the day...
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Christmas in July
Jumpstart your holiday success with our "Christmas in July" ideas and checklist. Free to download today!
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