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Reception and Customer Journey training for reception in spa salon business

Reception & Customer Journey

Reception & Customer Journey


Often underestimated, Reception is one of the key roles in every business. Being the first and last impression on the customer is undoubtedly an area you need to get right every time. Consistency is key here.


This programme is designed for all members of the reception team and focuses on the receptionist role in its entirety, including diary management, customer journey, communication, and mindset.


By delving into these key areas, amongst many other challenges that your reception team may face, we will work towards creating an effective and efficient reception using key field-specific tools and an understanding of the importance of their role and how to grow as an impressive and influential Front of House.

Salon Expert support


This programme is designed for all members of the reception team and focuses on the receptionist role in its entirety, including diary management, customer journey, communication, and mindset.

Salon Consultancy Services


- Analysis of current customer journey

- Creation of your signature processes

- Two hours of 1-1 coaching

- Online training and exercises 

- Direct access to Valerie & Amy

- 45 days free access to Inside Chat

Salon Business Coach Valerie Delforge

Who's it for?

All members of the reception team, new or existing to help understand the importance of their role, grow their skill set and deliver a consistent 5* customer journey.

Beauty Salon Coaching


Before you start your programme you'll be sent a Delforge notebook to help keep everything in one place. To keep you on track, you'll get access to all our templates and tools relevant to the program to continue to monitor and grow your business for the long term.

Beauty Salon Business Coaching

How Do I Sign Up?

As we pride ourselves in offering a truly personalised experience, the first step is to book a free, no-obligation 30-minute consultation with us here. Once we've discussed your requirements, we will send you all the information you need to purchase your perfect programme and how to get started. 

Salon Mentoring

The Result

A sharp and business-focused reception team with a clear understanding of what the business needs to run an outstanding Front of House with all the systems and tools to ensure smooth operation and growth whilst taking care of clients both new and existing through every aspect of their journey in your business.

Reception & Customer Journey 

Empowering Managers to lead the business and team forward

The Details


Approx. Time To Complete Programme - 4 Weeks

Hours of 1-1 Coaching Included - 2 Hours (split into 4 sessions)

Member's Login To Access Online Training

A Private WhatsApp Group With Terri

“You only have one chance to
make a first impression.”

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Unsure what's best for your business?


Watch Our Free Webinar!

Setting Your Target 

In our free webinar, you will gain a better understanding of how to navigate the complexities of managing your targets, your team, and your business. Also comes with a free download!

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