Retail Culture In-House
Creating and fostering an outstanding retail culture in the spa and salon industries can make a business stand head and shoulders above the rest, and guarantee success on a long-term basis. For these industries, the customer is the most important part of the retail equation.
We want to help you create a Retail Culture within your business, creating a fully optimised, customer-centric environment to encourage retail sales.
We focus on customer journey, creating brand loyalty and identity, cross-selling, merchandising and more in a programme developed for the benefit of every team member, from managers to therapists and receptionists.
This training programme combines immersive in-person training with our International Retail and Mindset coach Terri Irvin
Creating a Retail Culture within your business and a fully optimised, customer-centric environment to encourage retail sales. Our successful training methods are focused towards changing the mindset of the team and empower managers to drive them to success.
- 30 minutes with Terri Irvin and manager/owner
- Tried and tested tool and techniques
- Full Day immersive group training at your location with Terri Irvin
- 1 hour follow up with Terri and manager/owner
- 45 days free access to Inside Chat
Who's it for?
From hairdressers to therapists as well as reception and other key members of the team. This training focuses teams on optimising sales with various types of clients.
Guided workbooks will be sent to your business prior to the training and the owner/manager will receive our much acclaimed ‘Tool Productivity Toolkit’
How Do I Sign Up?
As we pride ourselves in offering a truly personalised experience, the first step is to book a free, no-obligation 30-minute consultation with us here. Once we've discussed your requirements, we will send you all the information you need to purchase your perfect programme and how to get started.
An efficient and confident team of sales experts that can convert any customer into a sale. Upselling and cross-selling become ingrained in your retail culture; your retail sales have never been stronger.
Change the way your team feels about retail sales forever
“The culture, norms and practices of a workplace
has a huge impact on its success.”
Our Business Analysis 1-1 coaching is tailored for anyone feeling lost or wanting clarity in their business. We focus on finding a way for you to move forward with conviction, giving you long-term solutions with clear steps to accomplishing your goals.
Optimise your Sales
at Reception Level
Success is all about sales, and Reception is your power tool, your secret weapon - too often underestimated in its ability to sell. This programme focuses on the customer journey, bringing your reception team to an elite level of service, and sales.
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