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Business Coaching Retail

Optimise your Sales at
Reception Level

Optimise your Sales at Reception Level


Success is all about sales, and Reception is your power tool, your secret weapon - too often underestimated in its ability to sell. This programme focuses on bringing your reception team to an elite level of service, sales, and that all-important customer journey.


Covering areas such as the customer journey, impactful phone calls, upselling and cross-selling, we provide your reception team with all the tools and skill necessary to maximise the opportunities represented by every client they meet.

Online Retail Training Courses


A programme focused on bringing your reception team to an elite level of service, sales, and an all-important of the

customer journey.

kBeauty Salon Coaching


- Your client journey roadmap

- Upselling and cross-selling skills

- 3.5 hours of 1-1 coaching

- Online training and exercises 

- Direct access to Terri

- 45 days free access to Inside Chat

Beauty Salon Mentor Valerie Delforge

Who's it for?

All members of the reception team to help understand the importance of their role and how to grow as an impressive Front of House.

Online Retail Training


Before you start your programme, you'll be sent a free notebook to help keep everything in one place. To keep you on track long-term, you'll get access to all our templates and downloads for life as well as a free one hour coaching call a month after the end of your programme. 

kOnline Retail Courses

How Do I Sign Up?

As we pride ourselves in offering a truly personalised experience, the first step is to book a free, no-obligation 30-minute consultation with us here. Once we've discussed your requirements, we will send you all the information you need to purchase your perfect programme and how to get started. 

Beauty Salon Business Coaching

The Result

An understanding of your ideal clients and how to attract them, leading to the perfect customer journey that keeps them coming back every time. A fully functional reception that knows how to talk to clients, is confident on the phone, and upsells and cross sells at every given opportunity.


Optimise your Sales at Reception Level

Approx. Time To Complete Programme - timings to be confirmed

Hours of 1-1 Coaching Included - timings to be confirmed

A Private WhatsApp Group With Terri


“You only have one chance to
make a first impression.”

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