Creating a Retail Culture

One of our greatest passions at The Delforge Group® is Retail. Why? Because Valerie knows it to be one of the greatest untapped resources for driving revenue, customer loyalty and cross-selling in almost every spa and salon business.

We want to help you create a Retail Culture in your business, which means creating an environment that has been fully optimised to encourage retail sales by working on:

Customer Journey
Managers
Therapists
Marketing
Merchandising
Reception

We offer two 1-2-1 Retail Training options, as well as independent online training courses. If you're unsure or want to find out more, simply fill take the short questionnaire below so we can advise you of the best options for you.

Training Led By

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Valerie Delforge

International Spa, Salon & Business Consultant 

Meet Valerie

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Retail and Mindset Coach

Meet Terri

Terri Irvin

Retail Training Options

Retail Remote

Private bespoke training via zoom for you and your team, wherever you are in the world! Discover more

Retail Online

Explore our pre-recorded online tutorials to refresh your retail skills and boost sales motivation! Discover more

Retail Revamp

The ultimate in-person bespoke training for you, your senior management and your team! Discover more

Retail Group Coaching

Enrol chosen team members into this live virtual group coaching course to dramatically improve their retail skills! Discover more

1. Retail Remote

​This training is available to you no matter where you are based in the world.  Ideal for our international clients who want to give their team's retail training a boost and ensure long-term improvement in sales figures. 

What's included?​

  • 30 mins with Terri & Owner

  • Questionnaire for each of the team members

  • 4 x 60 minute group training sessions

  • 30 min follow up with Terri & Owner

  • Final questionnaire for each of the team members

3-month Follow-up included:

  • Monthly progress report

  • Monthly motivational videos

  • Monthly sales sheet review

Online Meeting
 
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2. Retail Revamp

Creating a successful Retail Culture starts at the top. ​This training programme combines immersive in-person training with specialist Terri Irvin for your team members, and 1-2-1 coaching for you and your senior management with Valerie Delforge. Retail Revamp is available for up to 10 people, for anything above teams of 10 please enquire for a bespoke quote. 

What's included?​

  • 30 minute with Terri Irvin & Owner

  • Questionnaire for each of the team members

  • Full Day immersive group training with Terri Irvin

  • 90 minute remote coaching for Owners and Managers with Valerie Delforge

  • 30 minute follow-up with Terri Irvin & Owner

  • Final questionnaire for each of the team members

3-month Follow-up included:

  • Monthly progress report

  • Monthly motivational videos

  • Monthly sales sheet review

 

Bespoke Options 

Bespoke options are also available for groups and corporates. Simply send us an email to find out more and discuss packages.