360 Retail Method

The unique Delforge Group method to create a

Retail Culture in your business

Creating a Retail Culture

One of our greatest passions at The Delforge Group® is Retail. Why? Because Valerie knows it to be one of the greatest untapped resources for driving revenue, customer loyalty and cross-selling in almost every spa and salon business.

We want to help you create a Retail Culture in your business, which means creating an environment that has been fully optimised to encourage retail sales.

 

We call it the Retail 360 Method and it includes working on:
Customer Journey
Managers
Therapists
Marketing
Merchandising
Reception

Explore our 3 Levels of Retail Training below to see what might work for you, or feel free to book a consultation to discuss by clicking the button below.

1. Retail Remote

​This training is available to you no matter where you are based in the world.  Ideal for our international clients who want to give their team's retail training a big boost.

What's included?​

  • 4x 60 minute group training sessions with our specialist Terri Irvin

  • Access to our online Retail Training Module and worksheets for you and your entire team

Costs:

One-off payment of £525

The Delforge Group Retail Training 

Retail Sales Training for Spa and Salon Owners from Beauty Industry Expert and Consultant Valerie Delforge

2. Retail Revamp

Creating a successful Retail Culture starts at the top. ​This training programme combines in-person training with specialist Terri Irvin for your team members, and 1-2-1 coaching for you and your senior management with Valerie Delforge.

What's included?​

  • Full Day group training with our sales specialist Terri Irvin

  • 90 minute remote coaching for Owners and Managers with Valerie Delforge

  • 60 minute remote follow-up session with Terri Irvin

  • Access to our online Retail Training Module and worksheets for you and your entire team

  • Includes tools and worksheets for target-setting, KPIs and incentives

  • 5% off online training modules

Costs:

One-off payment of £995

3. Retail Revolution

​This programme offers the ultimate in retail training to ensure each and every team member is playing their role to create a seamless 360 Retail Method. An unrivalled combination of in-depth training with Terri Irvin and 1-2-1 coaching with Valerie Delforge.

What's included?​

  • x2 Full Days group training with our sales specialist Terri Irvin

  • x2 90 minute remote coaching for Owners and Managers with Valerie Delforge

  • Ongoing support from Valerie and Terri throughout the duration of your Retail Revolution

  • 60 minute remote follow-up with Valerie

  • Access to our online Retail Training Module and worksheets for you and your entire team

  • Includes tools and worksheets for target-setting, KPIs and incentives

  • 10% off online training modules

Costs:

One-off payment of £1950

Bespoke Options 

Bespoke options are also available for groups and corporates. Simply send us an email to find out more and discuss packages.

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