Retail Training

Our unique Delforge Group® method to create a Retail Culture in your business and finally achieve your dream retail targets

Creating a Retail Culture

One of our greatest passions at The Delforge Group® is Retail. Why? Because Valerie knows it to be one of the greatest untapped resources for driving revenue, customer loyalty and cross-selling in almost every spa and salon business.

We want to help you create a Retail Culture in your business, which means creating an environment that has been fully optimised to encourage retail sales by working on:

Customer Journey
Managers
Therapists
Marketing
Merchandising
Reception

We offer two 1-2-1 Retail Training options, as well as independent online training courses. If you're unsure or want to find out more, simply fill take the short questionnaire below so we can advise you of the best options for you.

Training Led By

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Valerie Delforge

International Spa, Salon & Business Consultant 

Meet Valerie

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International Retail Trainer

Meet Terri

Terri Irvin

1. Retail Remote

​This training is available to you no matter where you are based in the world.  Ideal for our international clients who want to give their team's retail training a boost and ensure long-term improvement in sales figures. 

What's included?​

  • 30 mins with Terri & Owner

  • Questionnaire for each of the team members

  • 4 x 60 minute group training sessions

  • 30 min follow up with Terri & Owner

  • Final questionnaire for each of the team members

3-month Follow-up included:

  • Monthly progress report

  • Monthly motivational videos

  • Monthly sales sheet review

  • 1 x 60 minute refresher group session with Terri

Investment:

One-off payment of £750 exc. VAT

ADD ONS

 

3-months after training completion | £199 per month exc. VAT

  • Weekly follow-up

  • Weekly Motivational videos

 

Online Training Course | £112.50 exc. VAT (normally £225 exc. VAT)

  • Ultimate Retail Sales Training Online Course

  • Comprised of 5 modules to transform sales ability for Therapists, Receptionists and Hair Stylists.

 

1-2-1 Coaching with Valerie Delforge | £375 exc. VAT

  • 90 minute coaching session for your Managers with Valerie

  • How to lead by example and create a culture for sales throughout the business

Face Oil and Sponge

The Delforge Group® Retail Training 

Makeup Products

2. Retail Revamp

Creating a successful Retail Culture starts at the top. ​This training programme combines immersive in-person training with specialist Terri Irvin for your team members, and 1-2-1 coaching for you and your senior management with Valerie Delforge.

What's included?​

  • 30 minute with Terri Irvin & Owner

  • Questionnaire for each of the team members

  • Full Day immersive group training with Terri Irvin

  • 90 minute remote coaching for Owners and Managers with Valerie Delforge

  • 30 minute follow-up with Terri Irvin & Owner

  • Final questionnaire for each of the team members

3-month Follow-up included:

  • Monthly progress report

  • Monthly motivational videos

  • Monthly sales sheet review

  • 1 x 60 minute remote refresher group session with Terri​

Investment:

One-off payment of £1350 exc. VAT

ADD ONS

 

3-months after training completion | £199 per month exc. VAT

  • Weekly follow-up

  • Weekly Motivational videos

 

Online Training Course | £112.50 exc. VAT (normally £225 exc. VAT)

  • Ultimate Retail Sales Training Online Course

  • Comprised of 5 modules to transform sales ability for Therapists, Receptionists and Hair Stylists.

 

1-2-1 Coaching with Valerie Delforge | £375 exc. VAT

  • 90 minute coaching session for your Managers with Valerie

  • How to lead by example and create a culture for sales throughout the business

Bespoke Options 

Bespoke options are also available for groups and corporates. Simply send us an email to find out more and discuss packages.

Online Options 

Discover our online training resources for independent learning. A fast, effective and affordable way to improve your skills and reach your targets.