Online Training Modules

Explore our online modules, courses and downloads

How it works?

Our online training modules are designed to give you access to our wealth of resources from the comfort of your own home or office - wherever you are in the world.

Expand your knowledge, hone your skills, and grow your business at your own pace by following our in-depth courses compiled by Valerie Delforge and our team of Delforge Experts.

Explore the courses available below, we have split them in to Retail, Budget, Leadership, Marketing, Reception, Free Content, and SOP Manual & Downloads.

Alternatively click the button to go straight to the online Hub and explore!

Online Retail Training

Ultimate Retail Sales Course

These immersive courses consists of 5 modules that cover each of the crucial sales skills for the various members of your team. Catered to:
Reception, Therapists, Hairdressers

Retail Masterclass: Part 1: Retail Mindset
How to overcome the mental blocks and enjoy retailing as a team. READ MORE

Retail Masterclass: Part 2: Customer Journey
How to seamlessly integrate retail in to your Customer Journey. READ MORE

Retail Masterclass: Part 3: Taking Retail Online

Ensure your online shop is performing and competing with other sellers. READ MORE

Makeup Products
 
Female Accountant

Online Budget Training

FREE: The 3 Biggest Budget Mistakes
Master your finances once and for all in this FREE 45-minute  Webinar with industry expert Valerie Delforge READ MORE

Stock Control Course
An immersive course to get your Stock under control, increase cashflow, and drive the profitability of your business. READ MORE

 

Online Leadership Training

Time Management Part 1

Valerie Delforge's tried and tested techniques to make sure you're getting the most out of your day and staying on track with your goals READ MORE

Time Management Part 2

How to detect your 'time killers' and keep you away from bad habits and procrastination. READ MORE

Signature Recruitment Procedure

Best practice and procedures to follow to ensure you are hiring the right team member and setting them up for success. READ MORE

Leadership Express Module

The techniques you need to develop as an individual & busines owner in order to drive your business forward. READ MORE

Leadership Immersive Course

 COMING SOON

Woman Working in Modern Office
 
At Work

Online Marketing Training

Sixty-Six Marketing Tricks

Join Valerie Delforge and Marketing Expert Laura Sarao for 66 easy tricks to get up your marketing game. READ MORE

Marketing Express Module 

Learn the foundations of a successful Marketing Strategy with Valerie Delforge. READ MORE

 

Online Reception Training

Reception Express Module

Create a winning reception and perfect the customer journey in order to build loyalty and increase revenue. READ MORE

Sales Training For Reception Team

5 different modules that cover each of the crucial sales skills unique to your Reception Team. READ MORE

Reception
 
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Free Online Training

FREE: The 3 Biggest Budget Mistakes

Master your finances once and for all in this FREE 45-minute  Webinar with industry expert Valerie Delforge READ MORE

FREE: 5 Crucial Steps For Every Salon Owner

 In this short sharp tutorial Valerie shares five tips that every single salon owner needs to be implementing in their salon right now. ⁠. READ MORE

FREE: Daily Management Checklist

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FREE: Hygiene Policy

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FREE: Mystery Shopping Form

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SOP & Digital Downloads

SOP: Standard Operating Procedures Manual & Template

Includes every section, download, template and policy you will need to create an extensive and thorough SOP manual to set your business up for success. READ MORE

Job Descriptions For Recruitment 

 Finding the perfect recruit starts with a thorough job description. Access 12 descriptions to cover every role. ⁠READ MORE

Opening & Closing Procedure

This webinar and template will provide you with the guidelines you need to bring strict procedures to optimise your day to day operations. READ MORE

'No Show' Policy

How to protect your business's time and potential profit loss from missed appointments. READ MORE

Valerie Delforge Spa Beauty Salon Business Consultant Trainer Coach Mentor