Online Training Modules
Explore our online modules, courses and downloads
How it works?
Our online training modules are designed to give you access to our wealth of resources from the comfort of your own home or office - wherever you are in the world.
Expand your knowledge, hone your skills, and grow your business at your own pace by following our in-depth courses compiled by Valerie Delforge and our team of Delforge Experts.
Explore the courses available below, we have split them in to Retail, Budget, Leadership, Marketing, Reception, Free Content, and SOP Manual & Downloads.
Alternatively click the button to go straight to the online Hub and explore!
Online Retail Training
Ultimate Retail Sales Course
These immersive courses consists of 5 modules that cover each of the crucial sales skills for the various members of your team. Catered to:
Reception, Therapists, Hairdressers
Retail Masterclass: Part 1: Retail Mindset
How to overcome the mental blocks and enjoy retailing as a team. READ MORE
Retail Masterclass: Part 2: Customer Journey
How to seamlessly integrate retail in to your Customer Journey. READ MORE
Retail Masterclass: Part 3: Taking Retail Online
Ensure your online shop is performing and competing with other sellers. READ MORE
Online Budget Training
FREE: The 3 Biggest Budget Mistakes
Master your finances once and for all in this FREE 45-minute Webinar with industry expert Valerie Delforge READ MORE
Stock Control Course
An immersive course to get your Stock under control, increase cashflow, and drive the profitability of your business. READ MORE
Online Leadership Training
Time Management Part 1
Valerie Delforge's tried and tested techniques to make sure you're getting the most out of your day and staying on track with your goals READ MORE
Time Management Part 2
How to detect your 'time killers' and keep you away from bad habits and procrastination. READ MORE
Signature Recruitment Procedure
Best practice and procedures to follow to ensure you are hiring the right team member and setting them up for success. READ MORE
Leadership Express Module
The techniques you need to develop as an individual & busines owner in order to drive your business forward. READ MORE
Leadership Immersive Course
Online Reception Training
Reception Express Module
Create a winning reception and perfect the customer journey in order to build loyalty and increase revenue. READ MORE
Sales Training For Reception Team
5 different modules that cover each of the crucial sales skills unique to your Reception Team. READ MORE
Free Online Training
FREE: The 3 Biggest Budget Mistakes
Master your finances once and for all in this FREE 45-minute Webinar with industry expert Valerie Delforge READ MORE
FREE: 5 Crucial Steps For Every Salon Owner
In this short sharp tutorial Valerie shares five tips that every single salon owner needs to be implementing in their salon right now. . READ MORE
FREE: Daily Management Checklist
FREE: Hygiene Policy
FREE: Mystery Shopping Form
SOP & Digital Downloads
SOP: Standard Operating Procedures Manual & Template
Includes every section, download, template and policy you will need to create an extensive and thorough SOP manual to set your business up for success. READ MORE
Job Descriptions For Recruitment
Finding the perfect recruit starts with a thorough job description. Access 12 descriptions to cover every role. READ MORE
Opening & Closing Procedure
This webinar and template will provide you with the guidelines you need to bring strict procedures to optimise your day to day operations. READ MORE
'No Show' Policy
How to protect your business's time and potential profit loss from missed appointments. READ MORE
